Shipping and returns

This is a translation: in case of differences, the Italian text prevails. Italiano

Last updated: 1 November 2026

This page explains how we deliver and how to withdraw from a purchase within 14 days, and contains the model withdrawal form.

Shipping

• Italy: shipping costs depend on the destination; we state them in our reply, before you confirm the order.
• Other countries of the European Union: costs and delivery times depend on the country; we state them in our reply, before you confirm the order.

You see costs and delivery times before paying, and the order confirmation repeats them. In any case, we deliver within 30 days of the conclusion of the contract, unless a different time is stated.

On delivery, check the parcel: if it is damaged, write to info@roccafortebio.it with a photo of the parcel and of the product.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, receive the products. If an order arrives in several deliveries, the 14 days run from the day you receive the last one.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement, for example an email or a letter, to: Roccafortebio società semplice agricola, Contrada Serrafina snc, 94015 Piazza Armerina (EN), telephone +39 329 706 6845, email info@roccafortebio.it. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you for the order, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we receive your notice of withdrawal.

If you chose a type of delivery other than the least expensive standard delivery we offer, we will not reimburse the difference.

We will make the reimbursement using the same means of payment you used, unless you have expressly asked for a different one, and it will cost you nothing.

We may withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent them back, whichever is the earliest.

Returning the products

Send back the products, or hand them over, to Roccafortebio società semplice agricola, Contrada Serrafina snc, 94015 Piazza Armerina (EN), without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send them back before the 14-day period has expired.

You will bear the direct cost of returning the products.

You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Legal guarantee

Withdrawal does not affect the legal guarantee of conformity: it lasts 2 years from delivery and also applies after the 14 days. How it works and how to report a lack of conformity are explained in the terms of sale.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To: Roccafortebio società semplice agricola, Contrada Serrafina snc, 94015 Piazza Armerina (EN), info@roccafortebio.it
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.